Terms of Service

Quotes, preliminary ranges, timelines, and availability are based on the information provided at the time of review. Rates may change if shipment details, vehicle condition, location access, market conditions, port fees, customs charges, fuel conditions, or carrier availability change.

A written approved quote from GBW Freight controls over any preliminary calculator output, verbal estimate, or automated range shown before human review.

GBW Freight coordinates logistics through an operations desk and may use carriers, brokers, customs brokers, port agents, sourcing contacts, inspectors, warehouses, or other third-party providers where appropriate.

Unless expressly stated in writing, GBW Freight does not guarantee pickup dates, delivery dates, port release dates, customs outcomes, government processing times, carrier acceptance, or weather-sensitive movement windows.

Customers are responsible for providing accurate shipment details, contact information, vehicle or cargo condition, legal ownership documents, import/export documents, pickup and delivery access, and any information needed for carriers or partners to perform the requested work.

Delays, additional charges, storage, dry runs, failed pickups, customs holds, or penalties caused by incorrect or incomplete information may be billed to the customer.

Certain services are performed by third-party operators or licensed specialists. GBW Freight coordinates the work, but carrier, port, customs, warehouse, government, and partner decisions may be outside GBW Freight's direct control.

Where licensing or local execution requires a specialist, GBW Freight may coordinate through trusted partners while keeping the customer informed from one point of contact.