Refund and Cancellation Policy

If a shipment is cancelled before a carrier, operator, vendor, inspector, sourcing contact, port agent, or other service provider is assigned, the deposit may be eligible for refund less payment processing fees and any documented costs already incurred.

Refund eligibility depends on whether work has started, whether third-party costs have been committed, and whether the cancellation happens before assignment or dispatch.

After a carrier, operator, vendor, inspector, or other service provider has been assigned, the deposit may be non-refundable or subject to costs already incurred.

Charges may include carrier cancellation fees, dry-run fees, inspection costs, port or warehouse charges, storage, documentation work, payment processing fees, and other committed out-of-pocket expenses.

International logistics, sourcing, inspection, documentation, customs coordination, and specialty cargo projects may involve third-party charges that become non-refundable once work begins or money is committed to a provider.

Where estimates include duties, port fees, government charges, or pass-through expenses, final amounts may be reconciled against official receipts or provider invoices when applicable.

Approved refunds are generally returned to the original payment method when possible. Processing timelines depend on payment providers and banks.

GBW Freight may deduct payment processing fees, administrative reconciliation costs, and verified out-of-pocket costs before issuing an eligible refund.